¿Con que empresa se envian los pedidos?

Nuestros envios se realizan a traves de la empresa Correos Express 24 Horas

¿Cuanto tarda en llegar el pedido?

Los envios normalmente se entregan en 24 horas laborables

¿Si hago un pedido el viernes cuando lo recibiria?

Para pedidos anteriores de las 16:00 horas la entrega se hara en el siguiente dia laborable, por lo que si se hace un pedido el viernes antes de las 16:00 horas se entregaria el lunes de la semana siguiente.

¿Cual es el precio de envio?

Los precios de envio vienen indicados una vez que se vaya a realizar el envio en el carrito de compra, segun el peso y la cantidad de compra.

¿No he recibido un correo electrónico de envío / confirmación por correo electrónico?

Tenga en cuenta que se le enviará un correo electrónico automatizado a la dirección de correo electrónico especificada cuando se envíe su pedido. Compruebe todas las carpetas, incluida la basura, ya que procederá de una dirección de correo electrónico de no respuesta. Para asegurarse de que le lleguen los correos electrónicos, agregue el dominio agparts.es a su lista de remitentes seguros.

¿Puede que se envie por otras empresas de transporte?

Debido a la delicadeza de algunas partes, tenemos mucho cuidado en la entrega del artículo. Estos podrían incluir paneles del cuerpo y artículos grandes y voluminosos. Estos están disponibles para su recogida en nuestras tiendas fisicas o se le entregarán a través de otras empresas de envio.

¿Puedo recogerlo en una tienda fisica?

Si, nosotros ofrecemos la recogida gratuita en cualquiera de nuestras tiendas fisicas.

¿Se hacen envios el fin de semana?

No se realizan envios los fines de semana, cualquier pedido realizado el fin de semana sera enviado el lunes siguiente o el siguiente dia laborable.

¿Necesito un envio urgente es posible?

La moyoria de nuestros productos se realizan a traves de Correos Express 24 Horas por lo que son envios urgentes

¿Por que no puedo poner entrega el siguiente dia laborable?

Eso es debido a que algun producto del carrito no esta disponible en el plazo de 24 horas.

¿Puedo realizar el seguimiento del pedido?

Si, todos nuestros pedidos los podrás localizar en el area de clientes en seguimiento de pedidos, si no lo encuentras puedes ponerte en contacto con nosotros a traves de cualquiera de nuestras formas de contacto.

¿Puedo poner una direccion de envio diferente de facturacion?

Si, en el carrito de compra podras elegir la direccion de envio y la direccion de facturacion.

¿Hacen envios fuera de España?

No. A traves de la web solo realizamos envios a la Peninsula. Para envios a Canarias y Baleares ponte en contacto con nosotros.

¿Como puedo hacer un pedido a Canarias o Baleares?

Para pedidos a las Islas Canarias y a Baleares ponte en contacto con nosotros.

Soy nuevo ¿Como hago un pedido?

Use la búsqueda o los menús para navegar a la parte que necesita. Una vez que haya encontrado una pieza, añadela al carrito, y se podra registrar para finalizar el pedido.

Si tiene dudas, no dude en llamar a nuestro experimentado equipo de servicio al cliente al 947 26 26 51.

Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.
Alternatively, you can contact a member of our customer service team on +44 (0) 203 788 7842 to place a telephone order.

¿Es seguro hacer un pedido en linea?

Sí, utilizamos el cifrado SSL estándar de la industria para proteger sus datos. La información potencialmente confidencial como su nombre, dirección y detalles de la tarjeta están codificados para que solo puedan leerse en el servidor seguro. Esta información se autentica para garantizar que solo se envíe a este servidor seguro y se verifica para asegurarse de que no se haya alterado durante la transferencia.

También se realizan controles de seguridad en todas las transacciones, para garantizar la autenticidad de cada pago con tarjeta.
Más información sobre cómo comprar en línea de forma segura

¿Que tarjetas de credito aceptais?

Actualmente aceptamos las siguientes tarjetas de crédito en www.agparts.es, en nuestras tiendas minoristas y en pedidos telefónicos: Mastercard, VISA, Switch / Maestro, Visa Debit, Delta y Electron.

¿Que moneda puedo usar?

Los pagos seran en la moneda indicada en la web.

Tengo un Cupon de Descuento ¿Como puedo usarlo?

Podras añadir tu cupon de descuento en el momento de finalizar la compra en el carrito para obtener el descuento.

¿Puedo usar otra forma de pago?

Las formas de pago son las indicadas, y disponibles en la finalizacion de la compra en el carrito.

¿Cuando se cobra en la tarjeta?

Debido a la naturaleza de nuestro sistema de pagos, el costo total del pedido se cargará a la tarjeta tan pronto como se realice.

¿Los precios incluyen IVA?

Si, en todos los productos viene incluido el iva

¿Como puedo encontrar los productos?

Busca por producto o poniendo tu vehiculo en el buscador para que te aparezcan las piezas.

¿Puedo obtener más información sobre un producto?

En todos los productos encontraras informacion detallada, y si necesitas mas informacion, puedes ponerte en contacto con nosotros.

¿Como puedo saber si el perfil es valido para mi vehiculo?

Muchos perfiles son validos para varios vehiculos, en dicho producto vendra indicado para los vehiculos compatibles. Si no encuentras el perfil para tu vehiculo puedes medir el original que lleve y comparar con nustros productos para ver si es compatible.

Why does more than one part come up when I enter my vehicle registration and search for a part?

Did you know manufacturers purposely fit more than one part to specific vehicles (even if we get the make, model, year and engine size!). To 100% confirm the correct part for your vehicle, please ensure you confirm all variances in the ‘Fitment Detail’ section… This tells you everything you need to know. Alternatively feel free to call us on +44 (0) 203 788 7842.

Do you fit parts?

Unfortunately we can only supply parts, we do not offer the service to fit parts. However you can find a local garage and arrange to book at Repairanycar.com.

Do you sell engine/gearboxes?

Yes, we can supply these through a special order. To do this you must contact your local store to place a special order inquiry. Use our Store locator to find your nearest branch.

A part is not listed online so can you order for me?

Yes, we will do our best to order the part for you through our special orders team. Feel free to call us on +44 (0) 203 788 7842 to request your part.

Can I make an order over the phone?

Yes, telephone +44 (0) 203 788 7842, our specialist team is available to take your order 9am to 8pm Monday to Fridays and 9am to 5pm on Saturdays. We can only take an order over the phone if your delivery address and billing address are the same, and your delivery address is within the UK.

Will I get same price in store?

Prices between stores and online can vary for promotional purposes. To ensure you get the online price in store, please use the Click&Collect service online.

Do parts come with additional fitting kits/gaskets?

None of our products come with any additional items, unless specified on the item page, under the ‘Part Details’ section.

How many spark/glow plugs do I get?

Most our spark/glow plugs are sold individually, unless otherwise stated on the item description.

How do I check if an item is in stock?

If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock.
However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.
If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email, or by phone on +44 (0) 203 788 7842.

How do I know if my order was successful?

You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.

It says out of stock on your website for my part. How long will it take to get in?

tems which are ‘Out of Stock’ vary in timescales to get them back in stock. To get an estimate time please call call us on +44 (0) 203 788 7842.

Do you price match?

Yes, we now offer a Price Match Promise.
To find out more about our Price Match Promise, click here.
We cannot guarantee price match on product being sold on websites outside of the UK as our pricing structure must accommodate customs, excise and importation costs.
Please contact our Customer Service team via email, or phone on +44 (0) 203 788 7842 if you have a product you wish to discuss.

The item I bought is now in sale, can I get the difference refunded?

As an online business our prices change in accordance with trends, customer demand and stock availability we are, therefore, unable to refund the difference in price when an item you have purchased goes into sale, although we do appreciate how frustrating this can be.
You can of course return the item for a full refund and then re-order the item at its markdown price, provided it is returned in accordance with our returns policy. Please note, we cannot guarantee that another customer won’t purchase this item first.

Where is my order?

Most of our deliveries are sent via UPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account

Where do I find the phone number for one of your branches?

You can find details for any branch, in our store locator section. This is located at the top right of every page on our website or Find a store here.

How can I make a complaint?

In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us

Is it possible to change the address/cancel or amend my order?

Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.

Why does my order state available, and then find out I have to wait extra days for delivery?

We sell some item we do not stock, but available to order. This is indicated on the part itself, just under the price of the product. Please be aware, if your order consists of out of stock products, we will send out what we have in stock and the rest as soon as we get it (except international deliveries).

Why am I missing an item in my delivery?

There could be a number of reasons why an item is missing in your delivery: The item is temporarily out of stock Does your invoice have TO FOLLOW written where the part number should be (shows where the part number should be on an invoice)? Then we are currently out of stock of the product, and will be sending this part out to you on a priority. The item was dispatched separately The item could have been dispatched separately due to the extra care and attention which is required. The item was classed as a dangerous good Dangerous goods may be handled separately, due to the delicate nature of the product.

Can I have an update on my order status?

You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area

Can I pay for a Click&Collect order online?

No, currently we only offer the service to collect and pay in store.

I have a new email address, and I am unable to reset my password. How do I change my password?

We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.

How do I return an item?

For information on returning an item please Click Here.

Can you confirm you have received my return?

We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.
We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
Should you have any queries about your return, please feel free to contact our Customer Service team via email, or phone on +44 (0) 203 788 7842.

How long will it be before I get a refund?

Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.

What do I do if I have received a damaged item?

At Euro Car Parts we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to custservice@eurocarparts.com. Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in. More information on Returns & Refunds.

What do I do if my part is faulty?

All our products are covered under 1 year manufacturer’s warranty or 10,000 miles, whichever comes first (unless otherwise stated on the item page). You need to fill out a warranty claim form, which you can request from our customer services team, and follow the below instructions.
For Click and Collect orders or any orders purchased directly from a Euro Car Parts branch, you will need to contact the branch directly to assist you further in regards to the warranty procedure. The warranty procedure for orders placed online for home delivery needs to be followed/completed as mentioned below. Failure to do so may delay your claim. (2 Sets of the documentation is required)

  • Complete and return the warranty claim form
  • Notify us in written the course of action to be taken, description of the issue and mention of all the supportive documents that are to be attached.
  • Copy of original sales invoice

One set of the above mentioned, to be kept inside the box with the goods and the second set to be placed on top of the box and has to be sent to the below mentioned head office address.
Euro Car Parts T1 (Attn of Customer Service Department)
Online Returns
Birch Coppice Business Park,
Danny Morson Way,
Dordon, Tamworth,
B78 1SE
Once it is received by us we will log it in the system for the warranty procedure to be initiated and the warranty reference number would be sent via email for your future reference.
The goods will be sent back to our suppliers for inspection and based on the results of the inspection, we will reach a decision.
Please note that it would take approximately 4 – 6 weeks and we only offer a manufacturer warranty for any items that fail to operate to the stipulated standards during the warranty period.
We also recommend reading the information on https://www.eurocarparts.com/terms-and-conditions (Section 14)

Who pays for return postage?

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.
Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

Why have you not refunded the original delivery charge?

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

How do I make a complaint?

If you are not happy about any service we offer or you have a general comment, feel free to write to us on custservice@eurocarparts.com.